Information professionals have a lot to bring to the use of search, and can learn a great deal from other disciplines, such as software design, natural language processing, user experience and analytics. This article discusses two case studies of enterprise search implementations. The first case study details the implementation of Google Search Appliance at a Western Australian utilities company. The second case study examines the implementation of Lucene Solr at a Swedish health organisation. The third part of the article provides a summary of the key lessons from the case studies in terms of planning, resourcing and analytics. We conclude by considering some future paths for the user search experience.
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